Privacy Policy

1. Who We Are

Auroziel Aaira Technical Services L.L.C. ("we", "us", or "our") is a company registered in Dubai, United Arab Emirates. We provide upholstery, carpentry, office interiors, AC repair, and building maintenance services across the UAE.

This Privacy Policy explains how we collect, use, store, and protect personal information you provide when you visit aurozielaaira.com (the "Site") or contact us through any channel.

For questions about this policy, contact us at: [email protected]

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Name, phone number, and email address submitted via our enquiry form
• Project details, location, and service requirements you describe in your message
• Communications you send us by email, WhatsApp, or phone

Information collected automatically

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• IP address and approximate geographic location (country/city level)

We do not collect sensitive personal data such as financial information, national ID numbers, or health data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide a quotation or project assessment
• Schedule site surveys, deliveries, and installation visits
• Send you updates relevant to your project or service request
• Improve the content and performance of our website
• Comply with applicable UAE laws and regulations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following bases:

• Contractual necessity — to respond to your enquiry and fulfil a service agreement
• Legitimate interests — to operate and improve our business and website
• Legal obligation — where required by UAE law
• Consent — where you have explicitly agreed, such as subscribing to updates

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g. hosting, email delivery), bound by confidentiality obligations
• Legal requirements — where disclosure is required by UAE law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to three (3) years from the date of last contact. You may request deletion at any time (see Section 8).

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. These may include:

• Essential cookies — required for the site to function correctly
• Analytics cookies — used to understand how visitors interact with the site (e.g. page views, session duration)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: